Refund Policy
At HonigHolt, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested for items purchased from our online store, including Shirts, Skirts, and Pants & Trousers. By placing an order with us, you agree to the terms set forth below.
1. Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The request is made within 14 calendar days of receiving your order.
- The item is unused, unworn, unwashed, and in the same condition that you received it.
- The item is returned in its original packaging with all tags, labels, and accessories intact.
- Proof of purchase (order confirmation or receipt) is provided.
Refunds are issued for the purchase price of the item(s). Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Items marked as final sale or clearance.
- Gift cards.
- Items that have been altered, damaged, or misused after delivery.
- Items returned without prior authorization.
3. How to Request a Refund
To initiate a refund request, please contact our support team at [email protected] with the following information:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
Our team will review your request and provide further instructions, including the return address and any applicable return authorization details. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.
5. Processing of Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7–10 business days. Processing times may vary depending on your payment provider.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, please request a refund for the original item and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Please include your order number and clear photographs of the item and its packaging. We will arrange for a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your bank or payment provider, as processing times may vary. If you have done this and still have not received your refund, please contact us at [email protected].
9. Policy Updates
HonigHolt reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the date of posting.
10. Contact Us
If you have any questions about our Refund Policy, please reach out to us at [email protected]. Our team is happy to assist you.
