Orders & Shopping
How do I place an order?
Simply browse our collection of shirts, skirts, and pants & trousers, select your preferred size and color, and add the item to your cart. Once you are ready, proceed to checkout and follow the steps to complete your purchase. You will receive an order confirmation email shortly after your order is placed.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request. Please note that once an order has been processed or shipped, changes may no longer be possible.
Do I need an account to place an order?
No account is required. You can complete your purchase as a guest without any registration.
How can I check the status of my order?
After your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. If you have any questions about your order status, feel free to reach out to us at [email protected].
Sizing & Fit
How do I choose the right size?
Each product page includes a detailed size guide with measurements for shirts, skirts, and pants & trousers. We recommend comparing your own measurements with our size chart to find the best fit. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Are your sizes consistent across all product categories?
Sizing may vary slightly between categories and styles. Please refer to the specific size guide provided on each product page for the most accurate information.
What if the item I receive does not fit?
If your item does not fit as expected, you may return or exchange it in accordance with our Return & Refund Policy. Please see the section below for further details.
Shipping & Delivery
Where do you ship?
We currently offer shipping to a wide range of domestic and international destinations. Shipping options and availability will be displayed at checkout based on your delivery address.
How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery windows are provided during the checkout process. Please note that processing times may be slightly longer during peak seasons or promotional periods.
How much does shipping cost?
Shipping costs are calculated based on your delivery address, order weight, and the shipping method chosen. The exact shipping fee will be shown at checkout before you confirm your purchase.
Do you offer free shipping?
Free shipping may be available on qualifying orders. Any applicable free shipping thresholds or promotions will be clearly indicated on our website and at checkout.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within the specified return window, provided the items are unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return?
To start a return, please contact us at [email protected] with your order number and the reason for the return. Our team will guide you through the process and provide further instructions.
How long does it take to receive a refund?
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are typically processed within a certain number of business days and will be issued to your original payment method.
Can I exchange an item?
Yes, exchanges are possible subject to stock availability. Please contact us at [email protected] to arrange an exchange.
Products & Care
Are your products true to the images shown on the website?
We make every effort to display our products as accurately as possible. However, please note that actual colors may vary slightly due to differences in monitor settings and lighting conditions.
How should I care for my garments?
Each product comes with specific care instructions on the label. We recommend following these instructions carefully to maintain the quality and longevity of your shirts, skirts, and pants & trousers.
Do you restock sold-out items?
Popular items may be restocked from time to time. If a specific item is sold out and you would like to know about future availability, please contact us at [email protected].
Payments & Security
What payment methods do you accept?
We accept a variety of payment methods, which will be displayed at checkout. All transactions are processed through secure and trusted payment providers.
Is my personal information secure?
Yes. We take the protection of your personal data seriously. All information provided during checkout is encrypted and handled in accordance with our Privacy Policy.
Contact Us
How can I get in touch with you?
If you have any questions, concerns, or feedback, please do not hesitate to contact us at [email protected]. Our team is happy to assist you and will respond as promptly as possible.
